CUSTOM FLAGs

We implement a strict color management and proofing process:

Pantone Matching: We strongly recommend you provide Pantone (PMS) numbers for all colors. We will match against professional swatch books and provide fabric color lab dips for your written approval.

Digital Proof: Before mass production, we will provide a high-resolution digital proof for you to approve all text, graphics, and layout.

Physical Pre-Production Sample: For key orders, we can produce a physical sample to confirm material, hand-feel, and color accuracy. Bulk production begins only after your signed approval on this sample.

We recommend materials based on the use case:

• Indoor / Short-Term Events: Cost-effective polyester; vibrant colors, great value.

• Outdoor / Long-Term Display: We recommend heavy-duty polyester or oxford cloth, paired with UV-resistant, waterproof coatings and solvent-based inks. This combination resists fading and prevents colors from running in light rain. Relevant test reports can be provided upon request.

Timeliness is critical to our partnership. We provide:

1. Transparent Production Schedule: Upon order confirmation, we provide a detailed timeline covering fabric sourcing, printing, and packaging.

2. Flexible Logistics Solutions:

   • Air Freight: Best for small, urgent orders (Door-to-Door: 7-15 days).

   • Sea Freight: Most cost-effective for large, heavy-volume orders (Port-to-Port: 25-40 days, requires advance planning).

   • Express Courier: DHL/FedEx/UPS Door-to-Door for samples or urgent replenishment (3-7 days).

3. Real-Time Tracking: We provide tracking numbers for full visibility of your shipment's status.

We understand the variable needs of events.

• MOQ: For standard flags, our MOQ can be as low as 50-100 pieces, depending on size and complexity.

• Rush Re-order Service: We offer a "Fast-Track Re-order" channel for repeat customers. Using reserved fabric and templates, we can shorten the lead time for re-orders by up to 50%.

This is our serious commitment:

1. Written Authorization: We require you to provide written proof of authorization (a license or permission letter) to use any logos, trademarks, or likenesses. This is a mandatory prerequisite for production.

2. Confidentiality Agreement (NDA): We are willing to sign an NDA to ensure your designs remain confidential and are not used for any other purpose.

3. Indemnity Clause: Our contract will clearly state that you warrant ownership or rightful use of all designs, and we act solely as the manufacturer.

We provide seamless cross-border service:

• Bilingual Team: Our account managers and project coordinators communicate fluently in English via email, WhatsApp, or Zoom.

• Adapted Working Hours: We schedule team availability during key US business hours to ensure prompt responses.

• Single Point of Contact: You will be assigned a dedicated account manager who coordinates everything from quote to delivery, preventing miscommunication.

We offer multiple secure and convenient international payment methods:

• T/T (Bank Transfer): Most common. Typically involves a partial deposit before production, with the balance paid against copy of shipping documents.

• Letter of Credit (L/C): Suitable for very large orders, securing both parties through bank credit.

• PayPal / Credit Card: Convenient for small orders or sample fees.

• All processes are clear and fully documented.